1. What kind of IT support do you provide?

We provide a wide range of IT services for home users, including laptop and desktop repairs, virus and malware removal, data recovery, backup solutions, network setup, cloud services, and cybersecurity.

2. Do I need to bring my computer to you?

Not always! Many problems can be fixed remotely, meaning we can connect to your computer securely and solve issues without you leaving home. If the issue is hardware-related, we’ll arrange a convenient time to collect, repair, and return your device.

3. How much do your services cost?

Costs vary depending on the type of support you need. We aim to provide clear, upfront pricing with no hidden fees. For a quick estimate, just get in touch with us and we’ll be happy to advise.

4. Can you help me if my computer won’t turn on?

Yes! Whether it’s a power issue, hardware fault, or a failing hard drive, we can diagnose the problem and provide the best repair solution.

5. Do you remove viruses and spyware?

Absolutely. We clean your computer of viruses, malware, and spyware, then put protections in place to help stop it happening again.

6. Can you recover lost files?

In many cases, yes. If you’ve accidentally deleted files, or your hard drive has stopped working, we can attempt recovery and also set up a backup plan to protect your important data in the future.

7. Do you offer support for internet and Wi-Fi problems?

Yes, we can help with slow Wi-Fi, weak signals, or setting up a reliable home network so all your devices stay connected.

8. Do you offer home visits?

Yes, if needed we can visit your home to provide IT support in person. If the issue can be solved remotely, we’ll guide you through that option first for convenience.

9. Can you help me set up a new computer or laptop?

Definitely! We can help you set up your new device, transfer your files, install the software you need, and make sure everything runs smoothly from day one.

10. Is my data kept safe when you work on my computer?

Yes — we take data privacy seriously. Your information is always handled with care, and we follow best practices to make sure your personal files remain secure.